HELP!!!!

Has anyone gone through the rigors of attempting to convince Hotmail that you forgot your password and need to have it reset? I've jumped through enough hoops since Monday morning to qualify as a circus entertainer and still do not have access to my e-mail.

Along the way I've opened two new Hotmail accounts, have filled in the long form necessary to prove I am in fact Nancy Ward three times, plus pleading for someone connected with either Microsoft or Hotmail to PLEASE help me.

I finally got an answer from a live (?) person today who told me to go to the Solution Center for help...I've been to the Solution Center so many times that I've lost count. The only thing you find there are messages from other people who are as frustrated as me. Ironically this answer was the result of an abuse claim I filed...if what I'm going through isn't abuse, I don't know what is.

The thought of losing my stored e-mail, which include pics, videos and messages from my kids, is heartbreaking. Who knows what mail I've acquired since this nightmare started...shoot, maybe I've won the lottery!

If anyone has any suggestions, I'd be very grateful if you'll pass them along.

And...if you change your password, be sure to tatoo it on your arm!